For the purposes of the General Data Protection Regulation (“GDPR”) and UK data protection laws, the controller is KIBWORTH TENNIS CLUB (the “Venue”) of SMEETON ROAD, KIBWORTH BEAUCHAMP, LEICESTER LE8 0LG
About this document
How we collect your information
We may collect your personal data in a few limited ways, namely:
- Directly from you, when you fill in an application for membership, when you make enquiries on our website, when you provide information via the Venue’s club management software , or when you interact with us during your time as a member in various other ways (for example, where you enter a competition, renew your membership, sign up for a course or lessons);
- From someone else who has applied for membership on your behalf (for example a family member or your tennis coach who has provided us with your contact details for that purpose);
- From the LTA (for example, where the LTA passes on your details to us in connection with a complaint or query you have raised about our Venue).
The types of information we collect
We may collect the following types of personal data about you:
- Contact and communications information, including your contact details (including email address(es), telephone numbers and postal address(es)) and records of communications and interactions we have had with you);
- For members under the age of 18, we hold details on dates of birth, school year and parent/guardian contact details.
- Certain other information, for example British Tennis Membership number.
For juniors, we may also collect data about health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend the Venue or a Venue social event.
How we use personal data
Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express.
More generally, we will use your personal data for the following purposes:
- Administration of your Venue membership, including:
informing you about court / facilities opening hours;
taking payment of membership fees;
- Fulfilment of orders for goods and services;
- Administration of the Wimbledon ballot;
- Research and statistical analysis about who is playing tennis in our Venue;
- Communication about our Venue activities that we think may be of interest to you;
- where this is necessary for our legitimate interests (for example in increasing use of our Venue’s facilities and participation in the game generally);
- Promoting our Venue and promoting goods and services of third parties (for example, equipment suppliers, operators of coaching courses, and organisers of tennis events) where we think this will be of interest to you;
- where this is necessary for our legitimate interests (or the legitimate interests of a third party).
The legal basis for processing personal data
We do not seek your consent for the limited amount of processing that we carry out, as to do so would cause us difficulties in the day to day running of the club, if consent was withheld. The processing that we do is listed above and is generally limited to the collection of membership subscriptions and the use of communications (generally email) to notify you of formal meetings, club news and other items of possible interest; there is nothing in this that could be considered surprising, unexpected or intrusive and we therefore use ‘legitimate interests’ as the legal basis for this processing. If you have a genuine reason to object to our processing of your data that overrides our legitimate interests, then you should let us know, using the contact details at the end of this document.
Your marketing preferences
We will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them. There are some communications however, that we need to send you regardless of your marketing preferences in order for us to fulfil our contractual obligations to you as a member of our Venue. Examples of these essential service communications are:
- Records of transactions, such as payment receipts or Direct Debit confirmations (as applicable).
- Membership related mailings such as your membership renewal reminder, notices of formal meetings and information about venue closures and holiday opening hours.
You are in control of how we communicate with you. You can update your choices and/or your contact details by contacting us using the details at the end of this document.
Sharing your information with others
We do not sell or share your personal data for other organisations to use other than as set out below.
Personal data collected and processed by us may be shared with the following third parties, where necessary:
- Our club volunteers, for the purposes of administering your membership and giving you access to the membership benefits to which you are entitled.
- Our contractors and suppliers, including the coaching team, and WebCollect, our provider of membership management services.
We keep a printed list of members’ names and contact details on the Venue’s noticeboard. Since our Venue is a social, sports-playing concern, it is useful to be able to contact other members. However, it is recognised that the clubhouse is effectively a public place, in that access is available on occasion to non-members. In order to respect your right to privacy, and in case you don’t want your name and contact details generally available, we ask for your consent to include your information on this printed list. This consent is to be requested in the personal details section of your WebCollect record(s), and can be given or withdrawn at any time, since these records are available for you to maintain online. (Please note: at the time of writing this policy, the changes to WebCollect have not yet been made, but will be available soon). In the event that you withdraw this consent for yourself or a family member, details will be removed at the time that the next list is printed. You should also note that although your details will not show on the noticeboard list, they will still be available to the Venue’s committee members and certain other members, e.g. team captains.
How long your information is kept
We keep your personal data only for as long as necessary for each purpose we use it. For most membership data, this means we retain it for so long as you have a valid Venue membership and for a period of six years after your last interaction with us (for accounting, tax reporting and record-keeping purposes).
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
- Request the transfer of your personal data to another party.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Contact and complaints
- by email: firstname.lastname@example.org
- by telephone: 07843 275079
If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk.